Order Processing

• Processing Time: 1-3 business days (excluding weekends/holidays)
• Order Changes: Contact support@hjskeys.com within 24 hours to modify/cancel

Shipping Options & Fees

Global Standard Shipping

• Carrier: 4PX + local partners (DHL/USPS/Canada Post)
• Delivery Time:
  
  • 🇺🇸 USA: 7-12 business days
  • 🇪🇺 EU: 8-14 business days
  • 🌏 Asia/Oceania: 5-9 business days
• Shipping Rates:
  

  Region	0-1kg	1-2kg	2-3kg	3kg+
  Asia	$9	$12	$15	$21
  Europe	$13	$19	$25	$36
  North America	$12	$21	$32	$43
  South America	$21	$34	$47	$60
  Oceania	$10	$15	$20	$29
  Africa	$13	$24	$35	$46
  Other Regions	$21	$34	$47	$60

• Note: Rates are based on logistics partner quotes. We charge approximately 70% of the standard shipping cost. Rates are subject to periodic updates.

Expedited Shipping

• Available for +$15 (UPS/FedEx)
• 3-6 business days worldwide

Taxes & Duties

• EU Customers: ✅ Taxes Prepaid (No additional charges)
• Non-EU Customers: May incur customs fees (determined by local laws)
  
  • Tip: Check your country's import policies.

Tracking & Support

• Tracking Emails: Sent automatically with carrier links
• Lost Packages: Report within 30 days for investigation
• Contact: support@hjskeys.com (Response within 48h)

Key Notes

• 🚫 No P.O. Boxes (Carrier restrictions)
• 📦 Signature Required for orders >$200
• 🔄 Policy Updates: Last revised [Apr.20th, 2025]